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The Australian Government's Abandoned Infrastructure Outsourcing Program: what can be learned?

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Title Statement The Australian Government's Abandoned Infrastructure Outsourcing Program: what can be learned?
Added Entry - Uncontrolled Name Anne Rouse
Summary, etc. Early in 2001, after a damning public report by the Auditor-General, the Australian Federal Government abandoned its highly promoted “whole of government” IT infrastructure outsourcing initiative. This about-face was greeted in the press with reports that the initiative was a “fiasco”. Yet a four-year case study conducted by the authors suggests a more complex picture. Like many other “selective” outsourcers of IT, the Federal Government had been led to believe that it was adopting a relatively low risk strategy that would, if well managed, lead to significant cost savings and operational benefits. Instead, despite having implemented many widely promoted “best practices”, the Federal Government found a substantial discrepancy between what outsourcing promised to deliver, and what was actually achieved. In this respect their experiences were no different from those of many other large IT organizations engaged in selective IT outsourcing, who responded to a substantial contemporaneous survey. This case study examines why the Government’s expectations were not achieved, and arrives at conclusions that have important implications for decision makers confronted with choices about sourcing IT service delivery.
Publication, Distribution, Etc. 2003-05-01
Index Term - Genre/Form Peer-reviewed Article
Electronic Location and Access application/pdf
Data Source Entry Australasian Journal of Information Systems; Vol 10, No 2 (2003)
Language Note en
Terms Governing Use and Reproduction Note Copyright © Australian Computer Society Inc. General permission to republish, but not for profit, all or part of this material is granted, under the Creative Commons Australian Attribution-NonCommercial-NoDerivs 2.5 Licence, provided that the copyright notice is given and that reference is made to the publication, to its date of issue, and to the fact that reprinting privileges were granted by permission of the Copyright holder.