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Technology for the Humdrum: trajectories, interactional needs and a care setting

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Title Statement Technology for the Humdrum: trajectories, interactional needs and a care setting
Added Entry - Uncontrolled Name Connor Graham
Keith Cheverst
Mark Rouncefield
Summary, etc. We report on a care setting where staff looking after ex-psychiatric hospital patients used mobile and stationary communications technology (e.g. mobile phones and a messaging system) and physical artefacts (e.g. whiteboards and Post-It notes). Building on previous ethnographic investigations, we show that the concept of trajectory (or an ongoing course of action) was important when generating a particular understanding of staff’s care work. We argue that sensitivity to this concept and related subconcepts was helpful in identifying the key transitions, cycles, plans and management issues in staff’s ongoing work. We present verified trajectory-informed scenarios and themes emerging from fieldwork and show that the snapshots of work described in the scenarios were useful for establishing current and future interactional needs among staff and residents. We also show how trajectory helped ground a design for a situated display. Finally, we describe the strengths and benefits of trajectory as ‘a way of looking’ in fieldwork aimed at socio-technical system design in settings where supporting collective, ongoing, contingent care is important.
Publication, Distribution, Etc. 2006-05-01
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Data Source Entry Australasian Journal of Information Systems; Vol 13, No 2 (2006)
Language Note en
Terms Governing Use and Reproduction Note Copyright © Australian Computer Society Inc. General permission to republish, but not for profit, all or part of this material is granted, under the Creative Commons Australian Attribution-NonCommercial-NoDerivs 2.5 Licence, provided that the copyright notice is given and that reference is made to the publication, to its date of issue, and to the fact that reprinting privileges were granted by permission of the Copyright holder.